General contractors managing large residential developments face a coordination challenge that scales with unit count. oneLynk provides the operational infrastructure to run buyer management efficiently — from presale to handover.
At scale, coordination inefficiencies compound. Each project amplifies the problem.
With 200+ units across three active projects, the project management team is at capacity. Every new project requires hiring or accepting slower service — neither is sustainable at current margins.
When a buyer disputes a selection or claims an upgrade was never approved, the documentation trail is inconsistent. Legal departments spend weeks reconstructing decisions from emails and handwritten notes.
Each project runs in its own spreadsheet and email chain. Management cannot see consolidated progress, compare completion rates across projects, or identify systemic bottlenecks without manual aggregation.
How buyer management operations change at the general contractor level across a portfolio of three active projects.
| Situation | Without oneLynk | With oneLynk |
|---|---|---|
| Monthly reporting | Project managers compile spreadsheets manually. Report takes 3 days to prepare and is already outdated by the time it's reviewed. | Live dashboard with real-time completion rates, outstanding decisions, and budget deviations across all projects. |
| New project launch | Set up new folder structure, email templates, and spreadsheets from scratch. Takes 2 weeks and varies by who sets it up. | Duplicate a project template in oneLynk. Consistent process, consistent documentation from day one. |
| Handover dispute | Legal requests documentation. Team searches email archives for weeks. Outcome uncertain, legal costs accumulate. | Retrieve timestamped, signed approval records in under 5 minutes. Dispute resolved before it escalates. |
| New PM onboarding | New project manager spends first month learning the unofficial process. Quality varies until they are fully up to speed. | Process is in the platform. New PM follows the same structured workflow from day one. |
| Capacity planning | Difficult to forecast workload. Teams are reactive. Frequently requires emergency hires or delaying projects. | Per-project and per-unit workload visible in advance. Plan capacity proactively. |
One dashboard across all active projects. See selection completion rates, open buyer decisions, supplier briefs pending, and budget deviations — per project and in aggregate.
Every selection, approval, and change request is timestamped and signed. When legal needs documentation, retrieval takes minutes not weeks.
When buyers self-serve and suppliers receive automated briefs, each project manager can handle significantly more units. Grow your portfolio without growing your team proportionally.
oneLynk is built and hosted in Switzerland, compliant with Swiss data protection law (revDSG). Buyer and project data stays on Swiss infrastructure.
New projects start with a consistent, pre-configured process. Templates eliminate the per-project setup overhead and ensure quality from day one.
Buyers who feel informed and respected generate fewer escalations, fewer late changes, and fewer disputes at handover. A better experience for them is a lower cost for you.
"We can now run three simultaneous projects with the same team size we used for two. The documentation quality alone has eliminated the disputes we used to dread at every handover."
Talk to us about how oneLynk integrates into your existing operations and what a full deployment looks like for your team.